- \n
- Change Your Subscription Plan<\/a><\/li>\n\n\n\n
- Update Your Payment Method<\/a><\/li>\n\n\n\n
- Cancel Subscription<\/a><\/li>\n<\/ul>\n\n\n\n
Change Your Subscription Plan <\/strong><\/h2>\n\n\n\n
If you are currently a monthly subscriber, you can upgrade your account to an annual subscription at any time within the Parents Section<\/strong>.<\/p>\n\n\n\n
To upgrade your account, please follow the instructions below:<\/p>\n\n\n\n
- \n
- Navigate to the\u00a0Gear icon<\/strong>\u00a0at the top of your screen.<\/li>\n\n\n\n
- Choose\u00a0Parents Section<\/strong>.\u200b<\/li>\n\n\n\n
- Click\/tap the\u00a0My Account<\/strong>\u00a0panel.<\/li>\n\n\n\n
- Select the\u00a0Membership<\/strong>\u00a0panel.<\/li>\n\n\n\n
- Click\/tap the\u00a0Upgrade\u00a0<\/strong>button.\n
- \n
- If you don’t see the Upgrade option, please chat with us and ask to speak to an agent.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n
You will then be prompted with an offer to upgrade your account to an annual subscription rate that will recur annually until cancelled. Upon selecting Submit<\/strong>, you will need to enter your password again to confirm your purchase.<\/p>\n\n\n\n
Plan upgrades take effect immediately. You will be charged the new price upon selection, and 12 additional months will be added to your then-current month.<\/p>\n\n\n\n
Update Your Payment Method<\/strong><\/h2>\n\n\n\n
To update your ABCmouse payment details, go to Parent Section > My Account > Payment Settings, and enter the new payment method. If you subscribed via Apple, Google Play, or Amazon, you must update your payment method through those platforms. This article provides step-by-step instructions for updating billing details.<\/p>\n\n\n\n
Updating your billing information may be different depending on how you pay for your ABCmouse subscription. <\/p>\n\n\n\n
For instructions on how to update billing through third party payment method, see the following:<\/p>\n\n\n\n
- \n
- If you are Apple subscriber,\u00a0please click here<\/a>.<\/li>\n\n\n\n
- If your are Amazon subscriber,\u00a0please click here<\/a>.<\/li>\n\n\n\n
- If you are Google Play subscriber,\u00a0please click here<\/a>.<\/li>\n<\/ul>\n\n\n\n
Subscribers who are billed directly through ABCmouse can update their payment method at any time by following these steps:<\/p>\n\n\n\n
- \n
- Click\/tap the\u00a0Gear icon<\/strong>\u00a0at the top of your screen.<\/li>\n<\/ol>\n\n\n\n
![\"Screenshot](\"https:\/\/www.abcmouse.com\/learn\/wp-content\/uploads\/2025\/06\/Manage-Account-2.2.png\")
<\/figure>\n<\/div>\n\n\n- \n
- Select the\u00a0Parent Section\u00a0icon<\/strong>.<\/li>\n<\/ol>\n\n\n\n
![\"Screenshot](\"https:\/\/www.abcmouse.com\/learn\/wp-content\/uploads\/2025\/06\/Manage-Account-1.1.png\")
<\/figure>\n<\/div>\n\n\n- \n
- Select\u00a0My Account<\/strong>.<\/li>\n<\/ol>\n\n\n\n
![\"Screenshot](\"https:\/\/www.abcmouse.com\/learn\/wp-content\/uploads\/2025\/06\/Manage-Account-3.png\")
<\/figure>\n<\/div>\n\n\n- \n
- Select\u00a0Billing\u00a0<\/strong>to view and update the payment method.<\/li>\n\n\n\n
- Select\u00a0Edit<\/strong>\u00a0to update credit card details or click the PayPal tab at the top of the page to be redirected to the PayPal website.<\/li>\n\n\n\n
- Select\u00a0Done<\/strong>\u00a0to save changes.<\/li>\n<\/ol>\n\n\n\n
Cancel Subscription<\/strong><\/h2>\n\n\n\n
If you\u2019re billed through ABCmouse and would like to cancel your subscription, please download the ABCmouse app and follow the steps below, or click the Help <\/strong>icon in the lower-right corner of this page to cancel via our chatbot<\/strong>.<\/p>\n\n\n\n
If you have an Assessment Center subscription and want to cancel it, please see the following article:<\/p>\n\n\n\n
- \n
- How do I cancel the Assessment Center add-on?<\/a><\/li>\n<\/ul>\n\n\n\n
Important Note for Mobile Device Users<\/strong><\/h4>\n\n\n\n
If you use a mobile device to access the ABCmouse website through a web browser, you will be prompted to download the app. This is because ABCmouse is not supported on mobile web browsers for devices like phones, tablets, or iPads, and the app is required for these devices. If unable to install the ABCmouse app, you will need to contact customer support or visit the ABCmouse website using your computer.<\/p>\n\n\n\n
Note<\/strong>: Cancellation steps vary for subscribers who signed up for ABCmouse and are billed through a third-party such as Apple<\/a>, Google<\/a>, Amazon<\/a>, or Verizon<\/a>.<\/p>\n\n\n\n
Follow these steps to cancel your ABCmouse subscription that’s billed by Age of Learning:<\/p>\n\n\n\n
- \n
- Log in<\/strong>\u00a0to your account via the\u00a0app on a tablet\/phone or use a computer to access the ABCmouse website.<\/li>\n<\/ol>\n\n\n\n
![\"ABCmouse](\"https:\/\/www.abcmouse.com\/learn\/wp-content\/uploads\/2025\/06\/Manage-5.png\")
<\/figure>\n<\/div>\n\n\n- \n
- Select the\u00a0Gear icon<\/strong>\u00a0at the top of your screen.<\/li>\n<\/ol>\n\n\n\n
![\"Screenshot](\"https:\/\/www.abcmouse.com\/learn\/wp-content\/uploads\/2025\/06\/Manage-Account-6.png\")
<\/figure>\n<\/div>\n\n\n- \n
- Select the\u00a0Parent Section\u00a0<\/strong>icon.<\/li>\n<\/ol>\n\n\n\n<\/figure>\n<\/div>\n\n\n
- \n
- Select the\u00a0My Account\u00a0<\/strong>panel.<\/li>\n<\/ol>\n\n\n\n<\/figure>\n<\/div>\n\n\n
- \n
- Select the\u00a0Cancellation\u00a0<\/strong>panel located on the My Account page.<\/li>\n<\/ol>\n\n\n\n
![\"Screenshot](\"https:\/\/www.abcmouse.com\/learn\/wp-content\/uploads\/2025\/06\/Manage-8.png\")
<\/figure>\n<\/div>\n\n\n- \n
- Please select the subscription(s) you would like to cancel. Choose all that apply: Assessment and\/or ABCmouse.com. Then, click ‘Continue<\/strong>‘.<\/li>\n<\/ol>\n\n\n\n
<\/figure>\n<\/div>\n\n\n
- \n
- Discover the exclusive benefits you’ll miss out on by cancelling. If you still wish to proceed, select ‘End Membership<\/strong>‘.<\/li>\n<\/ol>\n\n\n\n
<\/figure>\n<\/div>\n\n\n
- \n
- We may offer you a special sale price. If interested, claim it by entering your account password. If not, select ‘End Membership<\/strong>‘.<\/li>\n<\/ol>\n\n\n\n
<\/figure>\n<\/div>\n\n\n
- \n
- Please confirm the cancellation of your membership below by selecting\u00a0‘End Membership<\/strong>‘.<\/li>\n<\/ol>\n\n\n\n
<\/figure>\n<\/div>\n\n\n
- \n
- At the end of the cancellation process, you’ll be notified that you will retain full account access until the end of your current subscription period, after which your payment method will no longer be charged. If you have not cancelled your Assessment Center subscription, a note will indicate that it remains active.<\/li>\n<\/ol>\n\n\n\n
<\/figure>\n<\/div>\n\n\n
Once you’re done, you\u2019ll also receive a confirmation email from us. Please keep this email for your records.<\/p>\n\n\n\n
You can reactivate your account at any time by logging in with the email address and password you had previously used for ABCmouse. This will allow your child to seamlessly pick up where they left off, as if ABCmouse was just paused or put on hold.
<\/p>\n\n\n\nPlease note<\/strong>: All ABCmouse subscriptions are prepaid and non-refundable. We do not grant refunds, prorated or full, for subscriptions.<\/p>\n","protected":false},"excerpt":{"rendered":"
Manage your ABCmouse plan, update payment info, or cancel through the Parent Section using these step-by-step instructions.<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[8],"tags":[155],"class_list":["post-61051","post","type-post","status-publish","format-standard","hentry","category-abcmouse","tag-exclude-from-loop"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.abcmouse.com\/learn\/wp-json\/wp\/v2\/posts\/61051","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.abcmouse.com\/learn\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.abcmouse.com\/learn\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.abcmouse.com\/learn\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.abcmouse.com\/learn\/wp-json\/wp\/v2\/comments?post=61051"}],"version-history":[{"count":1,"href":"https:\/\/www.abcmouse.com\/learn\/wp-json\/wp\/v2\/posts\/61051\/revisions"}],"predecessor-version":[{"id":68293,"href":"https:\/\/www.abcmouse.com\/learn\/wp-json\/wp\/v2\/posts\/61051\/revisions\/68293"}],"wp:attachment":[{"href":"https:\/\/www.abcmouse.com\/learn\/wp-json\/wp\/v2\/media?parent=61051"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.abcmouse.com\/learn\/wp-json\/wp\/v2\/categories?post=61051"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.abcmouse.com\/learn\/wp-json\/wp\/v2\/tags?post=61051"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
- At the end of the cancellation process, you’ll be notified that you will retain full account access until the end of your current subscription period, after which your payment method will no longer be charged. If you have not cancelled your Assessment Center subscription, a note will indicate that it remains active.<\/li>\n<\/ol>\n\n\n
- Please confirm the cancellation of your membership below by selecting\u00a0‘End Membership<\/strong>‘.<\/li>\n<\/ol>\n\n\n
- We may offer you a special sale price. If interested, claim it by entering your account password. If not, select ‘End Membership<\/strong>‘.<\/li>\n<\/ol>\n\n\n
- Discover the exclusive benefits you’ll miss out on by cancelling. If you still wish to proceed, select ‘End Membership<\/strong>‘.<\/li>\n<\/ol>\n\n\n
- Please select the subscription(s) you would like to cancel. Choose all that apply: Assessment and\/or ABCmouse.com. Then, click ‘Continue<\/strong>‘.<\/li>\n<\/ol>\n\n\n
- Select the\u00a0Cancellation\u00a0<\/strong>panel located on the My Account page.<\/li>\n<\/ol>\n\n\n
- Select the\u00a0My Account\u00a0<\/strong>panel.<\/li>\n<\/ol>\n\n\n
- Select the\u00a0Parent Section\u00a0<\/strong>icon.<\/li>\n<\/ol>\n\n\n
- Select the\u00a0Gear icon<\/strong>\u00a0at the top of your screen.<\/li>\n<\/ol>\n\n\n
- Log in<\/strong>\u00a0to your account via the\u00a0app on a tablet\/phone or use a computer to access the ABCmouse website.<\/li>\n<\/ol>\n\n\n
- Select\u00a0Edit<\/strong>\u00a0to update credit card details or click the PayPal tab at the top of the page to be redirected to the PayPal website.<\/li>\n\n\n\n
- Select\u00a0Billing\u00a0<\/strong>to view and update the payment method.<\/li>\n\n\n\n
- Select\u00a0My Account<\/strong>.<\/li>\n<\/ol>\n\n\n
- Select the\u00a0Parent Section\u00a0icon<\/strong>.<\/li>\n<\/ol>\n\n\n
- If your are Amazon subscriber,\u00a0please click here<\/a>.<\/li>\n\n\n\n
- If you are Apple subscriber,\u00a0please click here<\/a>.<\/li>\n\n\n\n
- Choose\u00a0Parents Section<\/strong>.\u200b<\/li>\n\n\n\n
- Update Your Payment Method<\/a><\/li>\n\n\n\n